To resolve it, simply remove the Kiosk policy for the device. When the app is not found, it ends up locking the entire device down in a non-responsive state. Upon booting up, the iOS device attempts to load the application and lock it in the foreground as a Kiosk. The cause is simple: a Kiosk mode policy has been deployed to manage an app, which is not installed. A full OS wipe will resolve the issue only until it is re-enrolled. Even hard power resets do not resolve it. If you’ve run into this, you may be stymied on what to do as the device is essentially unresponsive. Please contact your administrator.ĭon’t panic. Have more questions about using Guided Access on iPhone or iPad? Let us know in the comments below!įebruary 2021: These steps are still how to enable and use Guided Access in iOS 14.Have you run into the following error when using Intune for Mobile Device Management? Questions about iPad or iPhone Guided Access?
If they don't know the pre-set passcode, they won't be able to exit Guided Access. Once Guided Access is enabled, anyone trying to leave the specific app you've locked it to will receive a banner message telling them to triple-click the Home button to exit. Tap on Start at the top of the screen to begin Guided Access. Tap on Options in the bottom left corner to choose whether or not you want to grant access to the Sleep/Wake button, Volume buttons, touch screen, and motion.On iPhone or iPad with a Home button, triple-click the Home button, or on iPhone or iPad with Face ID, triple-click the Side button to launch Guided Access.Ĭircle any areas of the screen that you would like to make inaccessible.
Launch Settings on your iPhone or iPad.How to enable iPad or iPhone Guided Access
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